Online Shopping
Once your order has been shipped, we will send a shipping confirmation email to let you know. This will include a tracking link for your parcel, so you can follow its progress from us to you. You can also login to your account and track your order from there under "My Orders". For orders where Budbee is selected as the shipping method, you only track your parcel via Budbee's app or portal.
All discount codes are added at the first step of the checkout, the overview, where you will find the button "Apply voucher code" to the left of the order summary.
No, only one discount code can be applied per order.
If you have forgotten your password or have been locked out of your account, you can request a reset link by clicking the "Forgot Password" link below the "Login" button. If you need further assistance, our Customer Service Team will be happy to help.
To delete your account and all associated data, please contact our Customer Service Team at customer@garboandfriends.com and we will take care of it for you.
We are sorry that the item you want to purchase is out of stock. Please sign up for "email me when item is back in stock" on the product page and you will receive an email when the item has re-stocked.
Sometimes order confirmations can get stuck in your inbox spam filter. Please check the spam/junk folder. If not, you might have filled in an incorrect email address. A missing order confirmation can also mean that there is an issue with your order in our system. Please contact our Customer Service Team if you do not receive your order confirmation email within 24h of placing your order.
We ship to most countries worldwide. The full list of available destinations is shown at checkout when you enter your shipping address. Can't find your country? Contact us at customer@garboandfriends.com and we'll look into it.
Once your order has been placed, it is not possible to amend or add any items, change the recipient details or delivery address.
Unfortunately, we are unable to cancel orders once they have been placed due to an automated workflow. If you no longer want your order, you are welcome to return it once received – please see our Returns & Claims page for more information.
Yes, if you would like to order something while you are abroad, change the shipping location to match your current location and provide a local delivery address.
We accept card payments (Visa, Mastercard and Maestro), as well as Shop Pay, Apple Pay and Google Pay. In Sweden, we also offer Swish and Qliro Pay Later (invoice). Please note that Qliro Pay Later is subject to Qliro's own terms and fees. PayPal is available in most markets outside Sweden. Available payment methods may vary depending on your country – you will see all options available to you at checkout.
Be the first to know about and see our new collections by signing up to our newsletter. You can also receive updates if you follow us on Instagram @garboandfriends or on TikTok @garboandfriends.
Products & Quality
Yes. We work with certified suppliers and most of our products carry certifications such as OEKO-Tex Standard 100 and GOTS (Global Organic Textile Standard). For more information about our certifications and sustainability work, please visit our Sustainability page.
Each product comes with care instructions on the label. For more detailed guidance, please visit our Care Guide at garboandfriends.com/pages/care-guide.
We do not have a physical store but we have a shop-in-shop located at Åhlens City in Stockholm. We also have a showroom at our office located at Västmannagatan 81A in Stockholm, available by appointment only.
Yes, we work with retailers and distributors. If you are interested in becoming a stockist, please contact us at order@garboandfriends.com.
For press inquiries, collaborations and media bank access, please reach out to press@garboandfriends.com.
Shipping and Returns
We offer different shipping options and shipping times depending on where in the world you are located. Please see our Shipping & Handling page. Your order could take 2–3 days for processing at our warehouse depending on the current order volume.
Depending on which shipping method you choose and which country the package is sent to, the shipping costs will vary. At checkout you can see what total amount you need to reach for free shipping.
If you are not available when Budbee attempts your delivery, they will try again the following day. If the second attempt is also unsuccessful, the order will be returned to our warehouse and refunded. All delivery communication is handled directly through the Budbee app – make sure to keep an eye on their notifications.
We hope you will love everything you have ordered from us, but if something isn't quite right, we have a 30 day returns policy from the day you receive your order. This applies to full priced and sale items.
When your returned goods arrive at our warehouse, the return will be reviewed and authorized. After we get the authorization from our warehouse, we will make the return of funds via the same payment type you selected at checkout. Please note that it can take up to 14 working days for the refund to reach you, depending on your bank and payment type.
Due to hygiene reasons skincare products cannot be returned. Any plastic packaging on the product is not a seal and is not sufficient proof that the product is unopened. Returned hygiene items will be destroyed, not refunded or sent back.
We are currently not able to offer exchanges. If you want to exchange an item for a different size or color, please return it and place a new order.
We do not offer free returns so you as the customer are responsible for the return shipping fee.
If something is not right with the product you have ordered we sincerely apologize. Please send an email to our Customer Service Team, explain what is wrong with the product and attach image(s) of the fault. Include your order number. We will review this information and return to you within 72 hours.