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Frequently Asked Questions
Online shopping
You can find all our available retailers on our Retailers Page sometimes it may take a while for a retailer to be added, so if you are not able to find a retailer, please contact our Customer Service.
At Garbo&Friends we do not work with seasons in the same way as other brands on the market. We aim to launch two new collections each year, one in the spring/summer and one for autumn/winter, but we can also launch smaller drop in between. To keep track of what's new and coming, subscribe to our newsletter and follow us on Instragram!
Some pieces are only available through and will not be found at any of our retailers. These items are highligted with an "Online Exclusive" marker on the product page. These products can only be purchased using the online checkout process.
Once your order has been shipped, we will send a shipping confirmation email to let you know. This will include a tracking link for your parcel, so you can follow its progress from us to you. You can also login to your account and track your order from there under "My Orders". For orders where Budbee is selected as the shipping method, you only track your parcel via Budbee's app or portal.
All discount codes are added at the first step of the checkout, the overview, where you will find the button "Apply voucher code" to the left of the order summary.
If you have forgotten your password or have been locked out of your account, you can request a reset link by clicking the "Forgot Password" link below the "Login" button when you try to enter your account. If you need any further assistance, our Customer Service Team will be happy to help.
We are sorry that the item you want to purchase is out of stock. If the item is out of stock, please sign up for "email me when item is back in stock" on the product page, and you will receive an email when the item has re-stocked.
Sometimes order confirmations can get stuck in your inbox spam filter. Please check the spam/junk folder. If not, you might have filled in an incorrect email address. A missing order confirmation can also mean that there is an issue with your order in our system. Please contact our Customer Service Team if you do not receive your order confirmation email within 24h of placing your order.
We currently ship to the following countries in the world Albania, Andorra, Australia, Austria, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Island, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Korea, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Mexico, Moldova, Monaco, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Republic of Kosovo, Romania, San Marino, Saudi Arabia, Serbia, Singapore, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Ukraine, United Arab Emirates, United Kingdom of Great Britain and Northern Ireland, United States of America. We hope to add more locations soon, so subscribe to our newsletter to be the first to hear about future expansion. Can't find the country you want your parcel sent to? Contact us at
Once your order has been placed, it is not possible to amend/add any items included in the order or change the recipient details or delivery address. We are not able to cancel your order when the order is placed.
If you would like to order something while you are abroad, change the shipping location to match your current location and provide a local delivery address.
Returns and refunds
We hope you will love everything you have ordered from us, but if something isn't quite right, we have a 14 day returns policy from the day you receive your order. This applies to full priced and sale items.

For more information about returning items, please read our Returns Page.
When your returned goods arrive at our warehouse, the return will be reviewed and authorized, and we will send the money back via the same payment type you selected at checkout. Please note that it can take up to 14 days for the money we have refunded to appear in your bank statement, depending on the bank and payment type. For invoices via Klarna, these invoices are automatically updated when your return is processed.
Due to hygiene reasons skincare products, face masks and pacifiers cannot be returned. Any plastic packaging on the product is not a seal and is thus not sufficient proof that the product is unopened. Returned hygiene items will be destroyed, not refunded or sent back.
We are currently not able to offer exchanges. If you want to exchange an item for a different size or color, please return it and place a new order.
We do not offer free returns so you as the customer is responsible for the return shipping fee. Read more about returns and complaints here.
If something is not right with the product you have ordered we sincerely apologize for this. We ask you to please send an email to our Customer Service Team, explain to us what is wrong with the product and attach an image(s) of the fault. Don't forget to let us know your order number in this email as well. We will review this information and return to you within 72 hours.
If you need a replacement returns note, you can find this here.
We offer different shipping options and shipping time depending on where in the world you are located, to view the full list of where we ship and estimated delivery time, please see our Shipping Page. Your order could take 2-3 days for processing at our warehouse depending on the current order volume.
Depending on which shipping method you choose in the checkout and which country the package is sent to, the shipping costs will vary. In the check out you can see what total amount you need to reach for free shipping.