We hope you will love everything you have ordered from us, but if something isn’t quite right, we have a 14 day returns policy from the day you receive your order. This applies to full priced and sale items.
When shopping online, please be conscious of your consumption. Processing returns has an environmental impact and Garbo&Friends consider free returns to be an unsustainable cost. Hence a fee, when returning pieces bought on garboandfriends.com, will be added. This added fee is a small step for Garbo&Friends to limit direct climate effect.
You are entitled to a full refund of the purchased item(s), if the product(s) is in the exact same condition as you received them. Please note that if the product(s) has lost its value due to your handling of the product(s) to a greater extent than it is necessary to determine its characteristics or functions, you will be obliged to reimburse us. Thus, in order for you to get a full refund, please make sure that the item(s) is in the same condition as you received them, with tag and seal still attached.
Please ensure to return any items you have received in a gift box inside another solid carton box to not damage the original packaging.
Garbo&Friends ensures all packages sent out are quality-checked and damage free when leaving our warehouse. Any damage occurred in transit that is visible before the package has been opened should be reported to our customer service immediately.
For our Swedish customers a pre-paid shipping label will be included in your package for eventual returns, we will deduct 49 SEK from your refund to cover for this shipping. If you have not received this please contact us at firstname.lastname@example.org and we will send you a new one.
Garbo&Friends does not cover for potential custom fees and only accepts international (outside of the EU) returns sent with DDP (Delivered Duty Paid). Returns sent without custom fees paid will have these deducted from the refund, if this covers the whole amount of the refund there will be no refund issued.
When paying the duty fees you will have to declare the value of the items. In this case you must declare the correct value of the item(s), declaring the value as 0 only causes problems for us when processing the return and may delay your refund.
A return form is included in your parcel, in which you can specify your reason of return. If you no longer have this form, simply print out and fill in all required information in a new form here.
Garbo&Friends c/o Emotion
382 92 Nybro
Tel. +46 481-754544
Currently we are not able to offer exchange of items. Should you be interested in a different product, style or size please return your item/s to us and place a new order.
Garbo&Friends will issue a return within 14 days after receiving the goods back to our warehouse. When your return has been approved your refund will be credited to the original purchaser’s credit card/ payment method. Please note it can take up to 14 days until the returned funds show up on your bank statement.
Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. All products that comply to our Return Policy will be approved.
We have the right to deny your return if it is deemed to be damaged.* This could for example mean that:
*If you are uncertain whether or not your return will be approved we advice you to email us before sending the product back – Declined returns will not be returned to customer.
Hygiene articles such as face masks and pacifiers cannot be returned due to safety hazards. Any plastic packaging on the product is not a seal and is thus not sufficient proof that the product is unopened.
Returned hygiene items will be destroyed and not refunded or sent back.
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