Welcome to garboandfriends.com, Garbo&Friends’ global site! We ship to more than 50 countries around the world.

COVID information

During this difficult time, the safety of our customers and Garbo&Friends staff members is our highest priority.  As the Coronavirus (COVID-19) pandemic unfolds, we are taking all necessary precautions to ensure everyone’s safety.

Please be reassured our online store is currently operating as normal, and high safety measures are being taken at our warehouse. We hope the Garbo&Friends universe provides you with a place of comfort, inspiration and style at this difficult time.

We remain hopeful that the situation improves quickly and send our love to all those affected.

Lots of Love
The Garbo&Friends Team

Q: Will my order be processed as normal?

A: We are currently operating with normal delivery times from our warehouses. It is our aim to continue to do so whilst ensuring the safety and wellbeing of our team.

 

Q: Can you deliver packages to my country/area?

A: We are currently not experiencing any delivery issues in Sweden. Abraod however, this is a hard question to answer since we delivery to many countries.

therefore we ask all our clients to please check local restrictions on your selected couriers website before you place the order, to ensure DHL or UPS can indeed deliver packages to your area.

DHL Website

UPS Website

 

Q: What sholud I consider before placing an order?

A: Things to consider before you place an order on garboandfriends.com are for example;

  • Is my Country or Post number subjected to any known delivery issues?
  • Have I double checked that my contact information is correct and sufficient for delivery?
  • The most common reason for an order to be returned to us is if UPS was not able to contact you, the receiver, so please double check that all contact information is correct when you place your order.

 

Q: I was not able to collect my package in time, what will happen now?

A: If you have placed an order with delivery to an acess point and not to your home it needs to be collected from the access point within the specified time frame given to you by the courier.

If a package is left unclaimed and returned to us, we deduct a fee of €25 for handling and return shipping. We are at this point in time not able to re-send your order if it is returned to us. Please continually track your order and contact us if you suspect a delay or that the package will not be able to be deliverd to your area due to updated regulations.

 

Q: When should I contact you?

A: This global pandemic is bound to cause delays but please rest assured we are doing our best to process and deliver your orders as quickly as possible. If you have not received a notification within a week from when your package was supposed to arrive, chances are something could be wrong and we ask you to please contact our Customer Service Team so we can have a look at the situation and try to locate your order.

Stock delays

Many of our suppliers are affected by the COVID-19 pandemic and they are, as many of us, working with a limited workforce under very strict regulations.

This can cause delays in our re-stock due to them fully understandably not being able to keep the agreed delivery time, items can therefore be out of stock for longer periods than normal.

Due to the above we ask for your patience and understandig during these trying times. Rest assured we and our suppliers are working as hard as we can to re-stock as soon as possible. We send out re-stock notifications via newsletter and on social media, but if you are wondering about a particular product do not hesitate to contact our Customer Service Team .