Due to the current situation with the COVID-19 virus some orders may be delayed and others may be returned to us by the shipping agent. We are so sorry for any inconvenience and hope that everyone stay safe!
We will do our best to make sure that all problems are solved with the best possible outcome but are unfortunately not able to look into every case in advance. Please contact our customer service if you suspect that your order is having problems or if you are in quarantine and unable to collect your order.
We are sure that you agree with us that the safety and well being of us all is the most important thing right now. We are constantly in touch with our producers, warehouse and shipping agents to make sure that you as a customer and everyone who handle your product feels safe and secure.
Our warehouse has taken action to make sure that your order will be delivered! In order to make this possible they have had to prioritize outgoing deliveries over returns. This may mean that if you are trying to return a claimed product it may take a while longer for us to process your refund.